You are entitled to a full refund if you request this within 14 days since you have received your goods.
This includes any standard delivery charges on your order, but excludes any charges incurred in returning the products to us. If a return is not requested within 14 days, we will refund the price purchase in a 14 days-term (calculated from the receiving of your cancellation), but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.
We also offer a 30-day money back guarantee for the goods purchased from our website. If the goods you receive are defective as at the day of delivery, you have 30 days from the date received the product to make use of this money back guarantee policy.
If you have purchased an item from Amiramour within the last 30 days and you are not happy with it, please refer to the instructions provided in the order you received with the product, alternatively email firstname.lastname@example.org for assistance regarding this procedure.
You will need to return the item you purchased, unused and in a resalable condition, to the returns address:
Cluj-Napoca, 13 Aleea Anemonelor, 400482 Cluj County, Romania.
Amiramour reserves the right to establish that goods are not faulty as at the day of the delivery and does not automatically accept liability for faults in any goods that are returned.
Once the item has been received and verified, if we consider that the item was not faulty or damaged at the date of delivery, you will be notified of this conclusion within 48 hours of receipt. In this particular case you will not be entitled to a refund under the 30-day money back guarantee policy, but you will be entitled to request that the item shall be returned to you and you will be responsible for the cost of delivery.
Please note we will not be responsible for items lost or damaged in transit during return.
Refunds will be processed by the original payment method. If the card used to make the original payment has expired or is no longer available, we will offer PayPal or bank transfer as an alternative.
If the products supplied by Amiramour are faulty on the day of delivery, you have the right to reject the goods as outlined above.
Please acknowledge that any returned items that are received outside of the 30-day return period will not be accepted for a refund and will be returned to the original delivery address. Take into consideration that dispatch charges will apply once again and must be paid in full before the product will be delivered back to you.